Remix Bras $12 & Mix & Match Panties 8 for $25 | Plus FREE SHIPPING on orders of $35+

Frequently Asked Questions

PLACING AN ORDER

» Can I call in my order?
» How do I use a online promo code?
» How do I use a Gift Card on an online order?

STATUS OF EXISTING ORDERS

» How can I check the status of my order?
» Why is my order in Hold to be Cancelled status?
» I can't access my account, what should I do?
» How do I change my order?

RETURNS & EXCHANGES

» What is your Return & Exchange Policy?
» Can I return my on-line purchase to a store?

OUR PRODUCTS

» How do I find sizing information?
» What is Club La Senza / Prestige and how do I sign up?

GENERAL INFORMATION

» How can I work for La Senza?
» Do you offer tax exemptions?
» How do I request a charitable donation from your company?
» Request for Franchise or Products:
» Unsolicited Proposals:
» Use of Trademark: