If you are not completely satisfied with an item, you may return it and we will refund eligible purchases. (Please check the Terms & Conditions below to determine eligibility).
We do not accept returns or exchanges for items purchased on the lasenza.co.uk website. Refer to the lasenza.co.uk website for full details.
RETURN & EXCHANGE TERMS AND CONDITIONS
- Returns must be postmarked no later than 21 days after the order is placed.
- Original invoice must accompany returned item(s) in order for refund to be processed.
- Refunds will be made to the credit card used in the original transaction. An exchange or merchandise credit will be issued for returns that used PayPal or a gift card as the form of payment. Gift returns can only be made in stores.
- Returned items must be in their original state and deemed to be unworn to be accepted for a refund.
- NON—RETURNABLE ITEMS
- Due to the intimate nature and hygienic standards of certain items, returns are not accepted on: panties, babydolls, bodysuits, hosiery, teddies and any lingerie set that includes a panty. If these items are returned, they will be returned at the sender’s expense.
- All DREAMSHAPERS™, body wash, body mist, gift cards and Prestige cards are FINAL SALE.
HOW TO RETURN A PURCHASE
RETURNING ITEMS YOU DIDN'T ORDER
Please e—mail customer service if you receive extra items in a shipment, or items were delivered to you that you didn’t order. In your email, tell us:
- The incorrect item(s)
- Your name
- Your mailing address
- The order number on the shipping label