RETURN POLICY

If you are not completely satisfied with an item, you may return it and we will refund eligible purchases. (Please check the Terms & Conditions below to determine eligibility).

We do not accept returns or exchanges for items purchased on the lasenza.co.uk website. Refer to the lasenza.co.uk website for full details.

RETURN & EXCHANGE TERMS AND CONDITIONS

• Returns must be postmarked no later than 21 days after the order is placed.
• Original invoice must accompany returned item(s) in order for refund to be processed.
• Refunds will be made to the credit card used in the original transaction. An exchange or merchandise credit will be issued for returns that used PayPal or a gift card as the form of payment. Gift returns can only be made in stores.
• Returned items must be in their original state and deemed to be unworn to be accepted for a refund.
• NON—RETURNABLE ITEMS
  • Due to the intimate nature and hygienic standards of certain items, returns are not accepted on: panties, babydolls, bodysuits, hosiery, teddies and any lingerie set that includes a panty. If these items are returned, they will be returned at the sender’s expense.
  • All DREAMSHAPERS™, body wash, body mist, gift cards and Prestige cards are FINAL SALE.

HOW TO RETURN A PURCHASE

• Mail the completed Return Form (included with your shipment), your original invoice and the item(s) you wish to return.

  USA RETURNS:
  La Senza Corporation
  c/o Livingston — Trimex
  PO BOX 460
  Mooers, New York
  12958 USA
• For security reasons, please do not return merchandise in the La Senza Gift Box alone. Please send the gift box as well as the shipping box. The customer is responsible for all return shipping and handling costs, as well as duties and/or taxes for International orders.

RETURNING ITEMS YOU DIDN'T ORDER

Please e—mail customer service if you receive extra items in a shipment, or items were delivered to you that you didn’t order. In your email, tell us:

• The incorrect item(s)
• Your name
• Your mailing address
• The order number on the shipping label