Shipping & Delivery Details
Shipping and handling charges are determined by the amount of your total order after any deductions and are calculated before taxes. All orders are subject to verification but not to special offers. Please note that the total shipping and handling charge will not increase.
US Shipping Addresses:
To get your shipping status, please CLICK HERE and enter the tracking number provided on your shipping confirmation.
|Order Value||Delivery Service||Delivery Charge||Approximate Delivery Time|
|Up to $700||Standard US Shipping
|$9.00 CAD||4-6 business days from the time the order leaves our warehouse|
|Up to $700||Express US Shipping
|$25.00 CAD||2-5 business days from the time the order leaves our warehouse|
|Over $700**||Not Available||Not Available||Not Available|
* Lasenza.com occasionally offers special promotions to our customers. Special promotions may include free or discounted flat rate shipping offers or discounts on select items. Our special promotions may be advertised on our website, our social networking websites or in our email newsletter. Shipping promotions exclude Alaska, Hawaii, and the U.S. Territories.
** Order value (subtotal) must not exceed $700 before any applied discounts.
** Approximate Delivery Times do not include additional delays that may be caused by Customs or other government agencies.
Undeliverable Packages & Incorrect Addresses
- Occasionally packages are returned to us as undeliverable. When the carrier returns an undeliverable package to us, we issue a full refund.
- We are unable to re-ship orders that are returned to us as undeliverable. If you would still like to purchase items that were undeliverable, you are welcome to place a new order on our website.
- Why Was My Package Undeliverable?
Our carriers may deem a package undeliverable for one of the following reasons:
- Incorrect Address.
If the address is incorrect or outdated, the carrier or the unintended recipient typically returns the package to us. This is not always the case so please double-check your address carefully when placing a new order. To remove an outdated or incorrect address from your account, click the "Address book" link in My Account.
- Other Address Problems.
In rare cases, the address label becomes illegible during the shipping and handling process, or the carrier makes a mistake and leaves the package at a different address than that printed on the label.
- Failed Delivery Attempts.
Most of our carriers make three attempts to deliver a package.
- Refused by Recipient.
If a gift recipient is not expecting a gift, they may refuse the package if they believe it was sent to them in error. If you still want to send these items, you may want to let the recipient know that a surprise is on the way.
- Incorrect Address.
- Warranty issues and manufacturer restrictions prevent us from shipping certain products to all geographical locations. You'll be notified while placing your order if we're unable to ship specific items to the address you've selected.
U.S. orders over $700
- Due to U.S. custom restrictions, orders over $700 before applied discounts will not be accepted.