Shipping & Delivery Details

Shipping and handling charges are determined by the amount of your total order after any deductions and are calculated before taxes. All orders are subject to verification but not to special offers. Please note that the total shipping and handling charge will not increase.

US Shipping Addresses:

To get your shipping status, please CLICK HERE and enter the tracking number provided on your shipping confirmation.

Order ValueDelivery ServiceDelivery ChargeApproximate Delivery Time
Up to $700 Standard US Shipping
(Ground)
$9.00 CAD* 4-6 business days from the time the order leaves our warehouse
Up to $700 Express US Shipping
(Air)
$25.00 CAD 2-5 business days from the time the order leaves our warehouse
Over $700** Not Available Not Available Not Available

* Lasenza.com occasionally offers special promotions to our customers. Special promotions may include free or discounted flat rate shipping offers or discounts on select items.  Our special promotions may be advertised on our website, our social networking websites or in our email newsletter. Shipping promotions exclude Alaska, Hawaii, and the U.S. Territories.

** Order value (subtotal) must not exceed $700 before any applied discounts.

International Shipping Addresses:

Standard Shipping

If you are shipping to any of the following countries, please see the shipping status and rates below:
Austria, Australia, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hong Kong, Hungary, Ireland, Italy, Japan, Latvia, Lithuania, Luxemburg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Saudi Arabia, Slovenia, Slovakia, Spain, Sweden, Switzerland, United Arab Emirates, United Kingdom

To get your shipping status, please CLICK HERE and enter the tracking number provided on your shipping confirmation.

Order ValueDelivery ServiceDelivery Charge*Approximate Delivery Time
Any Amount Australia $15.00 CAD 6-10 Business Days from the time the order leaves our warehouse**
Any Amount Austria $20.00 CAD
Any Amount Belgium $20.00 CAD
Any Amount Bulgaria $25.00 CAD
Any Amount Croatia $20.00 CAD
Any Amount Cyprus $40.00 CAD
Any Amount Czech Republic $15.00 CAD
Any Amount Denmark $15.00 CAD
Any Amount Estonia $20.00 CAD
Any Amount Finland $20.00 CAD
Any Amount France $15.00 CAD
Any Amount Germany $15.00 CAD
Any Amount Greece $25.00 CAD
Any Amount Hong Kong $20.00 CAD
Any Amount Hungary $15.00 CAD
Any Amount Ireland $15.00 CAD
Any Amount Italy $20.00 CAD
Any Amount Japan $45.00 CAD
Any Amount Latvia $20.00 CAD
Any Amount Lithuania $20.00 CAD
Any Amount Luxemburg $15.00 CAD
Any Amount Malta $40.00 CAD
Any Amount Netherlands $15.00 CAD
Any Amount Norway $40.00 CAD
Any Amount Poland $15.00 CAD
Any Amount Portugal $20.00 CAD
Any Amount Romania $25.00 CAD
Any Amount Saudi Arabia $20.00 CAD
Any Amount Slovakia $20.00 CAD
Any Amount Slovenia $20.00 CAD
Any Amount Spain $20.00 CAD
Any Amount Sweden $20.00 CAD
Any Amount Switzerland $35.00 CAD
Any Amount UAE $20.00 CAD
Any Amount United Kingdom $9.00 CAD

All Other International Shipping Addresses:

Express Shipping

Please note orders are shipped using DHL International (Air)

For all orders outside of Canada and the USA, please visit www.dhl-usa.com and enter the tracking number provided on your shipping confirmation.

* All International customers are required to pay any applicable duties, custom fees or taxes that their country requires upon entry of their goods. Please contact your local Customs office for more details, information and estimated fees before ordering. Please note that these charges are not charged by us, and therefore cannot be refunded by us. If parcels are refused, original and return shipping charges will be retained from the charges originally billed to you. Any balance remaining (if any) will be refunded.

Order ValueDelivery ServiceDelivery Charge*Approximate Delivery Time
Any Amount Europe & Scandinavia $30.00 - $60.00 CAD 2-4 Business Days from the time the order leaves our warehouse**
Any Amount The Caribbean $60.00 CAD
Any Amount Mexico $60.00 CAD
Any Amount Central & South America $70.00 CAD
Any Amount Australia / New Zealand $50.00 - $60.00 CAD
Any Amount Asia - Pacific (except China) $70.00 CAD
Any Amount India $60.00 CAD
Any Amount China $50.00 - $60.00 CAD
Any Amount Middle East $60.00 - $70.00 CAD
Any Amount South Africa $60.00 - $70.00 CAD

** Approximate Delivery Times do not include additional delays that may be caused by Customs or other government agencies.

Undeliverable Packages & Incorrect Addresses

  • Occasionally packages are returned to us as undeliverable. When the carrier returns an undeliverable package to us, we issue a full refund.
  • We are unable to re-ship orders that are returned to us as undeliverable. If you would still like to purchase items that were undeliverable, you are welcome to place a new order on our website.
  • Why Was My Package Undeliverable?
    Our carriers may deem a package undeliverable for one of the following reasons:
    • Incorrect Address.
      If the address is incorrect or outdated, the carrier or the unintended recipient typically returns the package to us. This is not always the case so please double-check your address carefully when placing a new order. To remove an outdated or incorrect address from your account, click the "Address book" link in My Account.
    • Other Address Problems.
      In rare cases, the address label becomes illegible during the shipping and handling process, or the carrier makes a mistake and leaves the package at a different address than that printed on the label.
    • Failed Delivery Attempts.
      Most of our carriers make three attempts to deliver a package.
    • Refused by Recipient.
      If a gift recipient is not expecting a gift, they may refuse the package if they believe it was sent to them in error. If you still want to send these items, you may want to let the recipient know that a surprise is on the way.

Shipping Restrictions

  • Warranty issues and manufacturer restrictions prevent us from shipping certain products to all geographical locations. You'll be notified while placing your order if we're unable to ship specific items to the address you've selected.

U.S. orders over $700

  • Due to U.S. custom restrictions, orders over $700 before applied discounts will not be accepted.