Shipping Details

Shipping Fees

Shipping and handling charges are determined by the amount of your total order after any deductions and are calculated before taxes. All orders are subject to verification but not to special offers. Please note that the total shipping and handling charge will not increase.

Canadian Shipping Addresses:

* Lasenza.com occasionally offers special promotions to our customers. Special promotions may include free or discounted flat rate shipping offers or discounts on select items. Our special promotions may be advertised on our website, partner websites or in our email newsletter.

US Shipping Addresses:

Please note orders are shipped using DHL

* Lasenza.com occasionally offers special promotions to our customers. Special promotions may include free or discounted flat rate shipping offers or discounts on select items. Our special promotions may be advertised on our website, partner websites or in our email newsletter. Shipping promotions exclude Alaska, Hawaii, and the U.S. Territories.

** Order value (subtotal) must not exceed $190 before any applied discounts.

International Shipping Addresses:

Please note orders are shipped using DHL International (Air)

* All International customers are required to pay any applicable duties, custom fees or taxes that their country requires upon entry of their goods. Please contact your local Customs office for more details, information and estimated fees before ordering. Please note that these charges are not charged by us, and therefore cannot be refunded by us. If parcels are refused, original and return shipping charges will be retained from the charges originally billed to you. Any balance remaining (if any) will be refunded.

** Approximate Delivery Times do not include additional delays that may be caused by Customs or other government agencies.

Undeliverable Packages & Incorrect Addresses

• Occasionally packages are returned to us as undeliverable. When the carrier returns an undeliverable package to us, we issue a full refund.
• We are unable to re-ship orders that are returned to us as undeliverable. If you would still like to purchase items that were undeliverable, you are welcome to place a new order on our website.

• Why Was My Package Undeliverable?
  Our carriers may deem a package undeliverable for one of the following reasons:

• Incorrect Address.
  If the address is incorrect or outdated, the carrier or the unintended recipient typically returns the package to us. This is not always the case so please double-check your address carefully when placing a new order. To remove an outdated or incorrect address from your account, click the "Address book" link in My Account.

• Other Address Problems.
  In rare cases, the address label becomes illegible during the shipping and handling process, or the carrier makes a mistake and leaves the package at a different address than that printed on the label.

• Failed Delivery Attempts.
  Most of our carriers make three attempts to deliver a package.

• Refused by Recipient.
  If a gift recipient is not expecting a gift, they may refuse the package if they believe it was sent to them in error. If you still want to send these items, you may want to let the recipient know that a surprise is on the way.

Shipping Restrictions

• Warranty issues and manufacturer restrictions prevent us from shipping certain products to all geographical locations. You'll be notified while placing your order if we're unable to ship specific items to the address you've selected.

U.S. orders over $190

• Due to U.S. custom restrictions, orders over $190 before applied discounts will not be accepted.