Occasionally packages are returned to us as undeliverable. When the carrier returns an undeliverable package to us, we issue a full refund.
We are unable to re-ship orders that are returned to us as undeliverable. If you would still like to purchase items that were undeliverable, you are welcome to place a new order on our Web site.
If you suspect your order cannot be delivered as addressed and you have not received confirmation of its return or refund after 2 weeks from the estimated delivery date, please contact us.
Why Was My Package Undeliverable?
Our carriers may deem a package undeliverable for one of the following reasons:
Incorrect Address.
If the address is incorrect or outdated, the carrier or the unintended recipient typically returns the package to us. Please double-check your address carefully when placing a new order. To remove an outdated or incorrect address from your account, click the "Address book" link in My Account.
PO Box.
For security reasons La Senza does not deliver packages to PO boxes. If you entered a PO box and the website didn’t prompt you with a message, one of our customer agents will contact you to obtain a civic address.
Other Address Problems.
In rare cases, it is also possible that the address label became illegible during the shipping and handling process, or that the carrier made a mistake and left the package at a different address then what was printed on the label.
Failed Delivery Attempts.
Most of our carriers make three attempts to deliver a package.
Refused by Recipient.
If a gift recipient is not expecting a gift, they may refuse the package if they believe it was sent to them in error. If you still want to send these items, you may want to let the recipient know that a surprise is on the way.
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