Placing an order with lasenza.com is easy. There's no need to create an account first. You have the option to create an account at check out while placing your order.
Here are the steps you need to follow to place an order. If you require shopping assistance, please feel free to contact us. Our customer service agents are ready to help. When calling within Canada and United States, call 1-888-LA SENZA (1.888.527.3692); otherwise, call 514.684.7700. We are open Monday through Friday, from 9 AM EST to 5 PM EST. You may also contact us by email at onlinemanager@lasenza.com.
1. Find the Items You Want
2. Add the Items to Your Shopping Cart
3. Proceed to Checkout
4. Sign In
5. Enter or review Billing and Shipping information
6. Payment Information
7. Review and Submit Your Order
8. Check Your Order Status
1. Find the Items You Want
First you will need to browse or search for the items you would like to order. Keyword search boxes are located on nearly every page of our store. You will also find links that allow you to browse by category in the top navigation bar, where you then have the ability to narrow by collection, brand, size, color, and price in the second top navigation bar. When you find an item that interests you, click the picture or name of the item to see its product detail page. Here you will find more information about the item.
To ensure a perfect and comfortable fit every time, please refer to our easy-to-use Size Chart, located on specific product pages. Featuring measurements in inches, you may determine the perfect size for you. Our Bra Conversion Chart can also be found in this section, and will help you determine the best bra size for you.
2. Add the Items to Your Shopping Cart
If you want to order an item from lasenza.com, click the "Add to Cart" button on the item's product detail page. Once you've added an item to your Shopping Cart, a menu will slide down to show you the item you have added. This window will disappear automatically after few seconds or you can close it by clicking on the “X” image. Continue shopping or browsing until your cart contains all of the items you want to order. You can access the contents of your Shopping Cart at any time by clicking the Cart link at the top of every page of our Web site. You can see the piece(s) you've placed in your shopping cart, as well as a brief description, the color and size you'd like, the price and the quantity.
3. Proceed to Checkout
Take a moment to review all of the items you've placed in your Shopping Cart. You'll be able to update the quantities, color and size of any item. You can do this simply by selecting the options you'd like to change. If you decide that you don't want to purchase a particular item right away, check the "Remove" button and click the link below the items. When you're ready to place an order for everything in your cart, please enter the information asked at the bottom to give you an approximate of your total then click the "Checkout" button. You will be taken to the first page of the order form.
If you choose to leave the site without checking out, your shopping cart will remain available for you to check out later, just remember that we cannot guarantee that the items will still be available. If you are logged in as a registered customer and you decide to log out, your shopping cart will be cleared.
4. Sign In
In this screen you will select one of three options. If you a returning customer you can sign in using your email address and password for faster check out. You can also decide to register as new account to take advantage of a faster check out in future purchases. Or you can just simply check out as a guest, none of your information will be stored. In all cases, keep in mind that the e-mail address you provide here will be the only e-mail address to which we can send information about your orders.
5. Enter or Review Billing and Shipping Address
If you are a registered customer your Billing and Shipping information will display automatically. You can continue to the next page or you can change your default information. If you are a new customer or you wish to check out as a guest, please enter your Billing information and the shipping address where you would like to ship your order.
In both cases, you can also add a personal message to the recipient if your order is a gift. This message will be printed in a La Senza greeting card and added to the gift box (at no extra cost).
6. Payment Information
Choose the method you would like to pay for your order. We accept Visa and MasterCard.
7. Review and Submit Your Order
Check the accuracy all of the information you provided and make any necessary adjustments. When you are ready, click the place order button to submit your order. Once you place your order, we will send you a confirmation e-mail message. We will send you another e-mail message at the time of shipment.
8. Check Your Order Status
If you would like to review or change something about the order you placed before it enters the shipping process, contact our customer service department. You can also check the status of your order as a register customer by going to My Account section.
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