La Senza offers a satisfaction-guaranteed shopping experience. If you are not completely satisfied with an item, you may return it and we will refund your purchase if it is eligible. (Please check the Terms & Conditions below to determine whether your return is eligible for a refund).

Please be advised that we do not accept returns or exchanges for items purchased on the lasenza.co.uk web site. Refer to the lasenza.co.uk web site for full details.

TERMS AND CONDITIONS
30 DAYS: All returns must be postmarked no later than 30 calendar days after the order is placed.

DOCUMENTATION: Your original invoice must accompany your returned item(s) in order for La Senza Lingerie to process your refund.

GOOD CONDITION: All returned items must be in their original state and deemed to be unworn before they can be accepted for a refund.

NON-RETURNABLE ITEMS
        1. Due to the intimate nature and hygienic standards of certain items, we regret that it is not possible for us to accept returns on panties, babydolls, bodysuits, hosiery, teddies, swimwear, and any lingerie set that includes a panty. If these items are returned to La Senza they will be sent back to you at your expense.
        2. All DREAMSHAPERSTM products are FINAL SALE.

HOW TO RETURN A PURCHASE
You may return your purchase by one of the two following options:

Returns by mail
Please mail to us the completed Return Form (included with your shipment), your original invoice and the item(s) you wish to return.

Canadian and International returns should be sent to:
1400 TransCanada, Dorval, Quebec, H9P 1H7

USA returns should be sent to:
La Senza Corporation
c/o Livingston - Trimex
PO BOX 460
Mooers, New York
12958 USA

For security reasons, please do not return the merchandise in the La Senza Gift Box alone. Please send the parcel back with the gift box as well as the shipping box. You are responsible for all shipping and handling costs, as well as duties and/or taxes for International orders.

Returns in stores
Please make sure to have the original invoice and item(s) you wish to return on hand to facilitate your transaction. Consult our Store Locator to find a La Senza store near you.

RETURNING ITEMS YOU DIDN'T ORDER
Please send us e-mail if you received an extra item in a shipment, or items were delivered to you (or to your home) that you didn't order. At your earliest convenience, e-mail us and let us know:

  • The item(s) you incorrectly received,
  • Your name,
  • Your mailing address,
  • And the order number in the shipping label.