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1. Information You Directly Provide through this Site
We collect personal information directly from you to do all the things typically associated with Websites. Examples of the information we collect include name, address, telephone number, mobile phone number, email address, personal preferences, credit card number, purchase and ordering information, demographical information, responses to survey questions and sizing information.
This information is collected at various places: for instance, when you check out with your online order; subscribe to catalogs, email offers, and mobile messaging offers; participate in surveys; join the Prestige VIP Club; enter contests or sweepstakes; or interact with special—event or program offers.
We may also collect information that you provide about people you know. For example, we collect your gift recipient’s contact information to process your gift orders. We use personally identifying information to do things like:
2. Information We Observe or Collect through Technology
a. Navigational Information
When you visit this Website, we collect navigational information, such as browser type and version, service—provider identification, IP address, the site from which you came, and the site to which you navigate. Navigational information doesn’t contain your name, address, phone number, email address or other information that directly identifies you. However, we may associate this navigational information with your personal information if you provide it.
b. Cookies and Clear gifs
To better understand what you do while on our site, we use a browser feature known as a cookie. A cookie is a small data file that’s stored by your Web browser on your computer. It’s used to do things like see how you navigate our Website, what you click on, and remember you and your online purchases when you return. This helps us improve our site, provide better customer service, personalize your online experience, and personalize offers to you based on your unique tastes and both your online and offline (e.g., in—store) interactions and purchase history.
3. Information Others Observe or Collect through Technology
Third—party service providers help us provide certain features on our site and analyze our visitor’s site and purchase preferences. They may also help us deliver ads to you about our products through banner ads when you visit other Websites (often referred to as "online network advertising"). The following provides more information about these service providers and the choices you have with respect to their services.
We use third—party services to provide certain features on our Website. These third parties use some or all of the technologies described in Information We Observe or Collect Through Technology to provide these features.
We contract with analytics companies to better understand your use of our Websites, and Web capabilities like embeddable widgets. These third parties may serve surveys to determine satisfaction with the Website and then tie the responses to actual behavior on the Website, which will allow us to improve our Websites and Web capabilities. They accomplish this by using some or all of the technologies described in Information We Observe or Collect Through Technology.
We contract with third—party advertising companies which may, in turn (1) place, use, and rely on, cookies and Web beacons when you interact with us through our Websites and our email; (2) help us determine which of our products you may like, based on both your online and offline (e.g., in—store) shopping histories with us; (3) use your basic personal information (such as name, address and email address) to help us associate your online and stores purchases and interactions through and with us; and (4) deliver personalized online display and banner advertising to you on other Websites, based on those purchases and interactions. If you’d like more information about how online network advertising works and what your choices are for the information that’s collected via these third—party cookies, please see What Choices do You have Over how Your Information is Used?
We may enable you to navigate to third—party sites and services, or otherwise display third—party content. We do this for your convenience. We don’t endorse or generally have any affiliation with these third parties. And we don’t control and aren’t responsible for their Web practices. Whether the third—party content appears within our Web environment (like a map frame), or you leave our Website for another site to view it, those service provider’s terms, conditions, and privacy policies govern your online experience (unless there’s a conspicuously posted statement by us that says otherwise). Please view their terms of service and privacy policies, if you have any question about their practices.
Here’s a partial list of the sites or content of these third parties:
1. Interactive Maps
We may facilitate easy access to the online maps of content providers like Google. There you can get quick location, driving, and contact information for our stores.
2. Sweepstakes, Contests, and Survey Sites
3. Social Networking or Other User—Generated—Content Sites, and Other Websites
1. Our Sister Brands
We may also share the information described in this policy, like postal and email address, customer preferences, and purchase history within our corporate family so that our affiliates may market to you. Our affiliates include such brands as Bath & Body Works, Henri Bendel, and the Victoria’s Secret family of brands, including Pink.
We use third—party "back—office" contractors to help handle parts of our business on our behalf because of their expertise, resources, or scale. They help us do things like fulfill orders, process payments, provide some customer service through chat features, monitor site activity, serve surveys and provide analysis from the surveys (when combined with Website use), maintain databases, administer and monitor emails, (e.g., from La Senza), administer and send mobile messages (e.g., from La Senza), serve ads on this and other Websites as described above, and provide consulting services. Contractors may also assist us in hosting microsites and mobile Websites where you may provide personal information about you and others you know; and where they may observe information about you in the same way as described above (see What Personal Information Is Collected At Our Website, and How Is It Used?)
3. Law Enforcement and Emergency Response
We or our service providers may disclose specific information about our Web—site visitors if we have a good—faith belief that it’s necessary or authorized under applicable law—for example, to (1) protect our customers, the public, or our business; (2) respond to a legally valid inquiry or order; (3) or respond to an investigative body in the case of a breach of an agreement or contravention of law.
4. Sale or Merger
In the event we sell or transfer all or a portion of our business assets, including a brand or line of business, consumer information may be one of the business assets that are transferred in connection with the transaction. Nothing in this policy restricts our ability to share non—identifiable information.
If you’re receiving La Senza commercial email, you may stop future delivery by following the removal instructions located at the bottom of each email or by completing the removal from e—mail form. Opting out of any of these emails will not stop operational or transactional messages such as email confirmations of your online orders, or customer service communications from the brand or line of business in question. We may occasionally provide you with the opportunity to opt in to receive email messages from third parties. If you do opt in, we’ll share your e—mail address with the specific third party in question. Please review their privacy policies to see how they treat your personal information.
2. Mobile Messaging
If you’ve signed up for mobile text messaging offers but later decide you no longer wish to receive offers, simply follow the opt—out instructions included in the mobile message.
3. Cookies, Clear Gifs, and Online Network Advertising
We prefer to keep your personal information accurate and up—to—date. You may update or modify your billing— and shipping—related information, and other account information, by logging onto our site (e.g., Your Account on La Senza).
Depending on the jurisdiction in which you reside, you may have the right to access, update and correct inaccuracies in your personal information in our records, subject to limited exceptions prescribed by law. Please direct your request to the address provided under "Whom Should You Contact with Questions or Concerns . . . General Inquiries" below.
This Website has the following types of security measures: limited access data—centers, firewall technology, and secure—socket—layer (SSL) certificate authentication. SSL is encryption technology that provides security for information that’s transmitted over the Internet. While we implement the above security measures on this site, you should be aware that 100% security is not always possible.
We may store and process personal information in the United States and other countries.
1. General inquiries
La Senza Corporation
Customer Service Department
3 Limited Parkway, Columbus, OH 43230
1 888 LA SENZA (1—888—527—3692)
2. Specific Questions about this Policy
For specific questions, concerns, or complaints contact our Associate Vice President (AVP) of Legal and Compliance Services, who administers this policy. You may contact this person by letter or email at:
AVP, Privacy Legal & Compliance Services Limited Brands, Inc.
3 Limited Parkway
Columbus, OH 43230
firstname.lastname@example.org (ATTN: Privacy Matter)
If you’re concerned about how your personal information is used, please visit our site often for this and other important announcements about LaSenza.com.
This Privacy Statement is effective April 15, 2013.
La Senza collects various types of personal information about you during the course of our customer relationship, both online and offline. Under California law, if you are a resident of California, you may make a written request to us about how we have shared your information with third parties for their direct marketing purposes. In response to your written request, we may provide you with a notice describing the cost—free means to opt—out of our sharing of your information with third parties, if the third party will use it for their direct marketing purposes.
If you would like to exercise your rights under California law, please send your written request to the email address or postal address below. Your written request must include your postal address so that we may provide you with our notice and third party direct marketing opt—out form. We will provide you with this form within thirty (30) days of receiving your written request.
La Senza Corporation
Attn: Customer Service Department
3 Limited Parkway, Columbus, OH 43230
1 888 LA SENZA (1—888—527—3692)
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