Frequently Asked Questions
PLACING AN ORDER
- » Can I call in my order?
- Our Care Center Associates are happy to help place an order by phone and answer
any questions you may have regarding our products. Call us at 1-888-LASENZA (1-888-527-3692)
when calling within Canada and United States; otherwise, call 614-452-5501. We
are available Monday - Friday: 9 AM EST - 9 PM EST. Saturday - Sunday: 12 PM - 5 PM EST.
For any questions about our products, you can also contact us using Live Chat!
- » How do I use a online promo code?
- Standard Promotions
- Standard Promotions will automatically be applied to your order. For example, promotional bra and panty prices are automatically calculated for you and will apply to your total.
- Special Promotions can be redeemed using a coupon code. This coupon code is usually sent to La Senza email subscribers.
- Other Special Promotions are via our marketing partners, and a coupon code is published along with the special offer.
- Every coupon valid on lasenza.com has a Discount Code. Enter this code at the Shopping cart page when you are checking out on lasenza.com to receive your discount.
- Only one coupon or discount (with the exception of the Club LA Senza card) of any type may be used at a time. Some coupons are exclusive to purchases at lasenza.com or at a La Senza store. Please check your coupon for details. La Senza coupons are not redeemable for cash, nor are they valid toward any previously purchased merchandise or the purchase of Gift Cards and Loyalty Cards unless specified on the coupon.
- » How do I use a Gift Card on an online order? (* Valid on LaSenza.ca Only)
- Redeeming a Gift Card is easy! During checkout, enter your Gift Card number on
the Payment Page. You will need to enter both the Gift Card number and the 4 digit
PIN on the back of your Gift Card. If there is no PIN on the back of your Gift
Card, you will need to contact Customer Service. When you click the "Redeem" button,
you will get a confirmation message indicating that the Gift Card has been applied
to your order.
To enter more than one Gift Card, enter the first Gift Card number and the 4-digit PIN and click the "Redeem" button. You will see a confirmation message that your Gift Card has been applied to your order. Then enter your second Gift Card number and 4-digit PIN and click redeem. You will see a confirmation message that your second Gift Card has been applied.
If your order total is greater than the card balance, you will need to make additional payment with another method of payment. If your purchase amount is less than the value of the Gift Card, you can apply the balance of your Gift Card towards your next purchase.
Coupons, Club La Senza or other discounts will be applied to your order even when your payment is made with a Gift Card.
* Please note that Gift Cards are only available for purchase and redemption on LaSenza.ca. They are not currently available on LaSenza.com.
- » Can I ship my order to a store?
- La Senza is excited to offer a new delivery option – Ship to Store! La Senza Ship
to Store is fast and free* (* free on orders over $25)
Follow these simple steps:
1) During checkout, select “Ship to Store” option on the Shipping Page and select your preferred pickup location from the Store Finder
2) After your order is shipped, you will receive a shipping confirmation email with tracking information.
3) Check your tracking information and once your order is delivered, head to the store to pick up your items.
Click Here to learn more about La Senza Ship to Store!
STATUS OF EXISTING ORDERS
- » How can I check the status of my order?
- You can check the status of your order in Your Account.
- » I can't access my account, what should I do?
- Contact us! Our customer service is ready and willing to help. When calling within Canada and United States, call 1-888-LASENZA (1-888-527-3692); otherwise, call 614-452-5501. We are available Monday - Friday: 10 AM EST - 6:30 PM EST. Saturday - Sunday: Closed. You may also contact us by email.
- » How do I change my order?
- In order to provide fast delivery, we ship all orders quickly after being placed.
Due to this, orders cannot be changed
or cancelled. If you have any questions regarding your order, please contact us. When calling within
Canada and United States, please call 1-888-LASENZA (1-888-527-3692); otherwise,
call 614-452-5501. We are available Monday - Friday: 9 AM EST - 9 PM EST. Saturday - Sunday: 12 PM - 5 PM EST. You may also contact us by email.
For security reasons, we cannot allow changes to the payment method, add new items, or remove items from your order.
RETURNS & EXCHANGES
- » What is your Return & Exchange Policy?
- Please CLICK HERE to view our full Return Policy.
- » Can I return my on-line purchase to a store?
- Yes - Please CLICK HERE to view our current Return Policy.
- » How do I find sizing information?
- To ensure a perfect fit, use our Size Chart. Sizing information can also be found on specific product pages. Measure in inches to determine your size. In this section, our Bra Conversion Chart will also help you determine the best bra size.
- » What is Club La Senza and how do I sign up?
- The Club La Senza Loyalty program is a club for VIP La Senza shoppers.
Purchase online or in a La Senza store. The annual membership fee is $10 (before tax).
For $10, you will get 10% off purchases + free shipping on orders of $50* or more for an entire year, plus access to special sales and events.
Once you receive your card you can Update Your Club La Senza VIP Card Preferences to receive a special birthday gift.
To use your Club La Senza Card, at checkout, enter your Club La Senza Card loyalty card number (found on the back of your card) in the Club La Senza Card text box in the shopping bag. Click 'ok' to see the discount in your subtotal. If you are a registered customer and you are logged in, your loyalty card number will appear automatically. Please make sure you have entered this information in your records. If not, you can do so in your Account.
For Coupon Offers with your Club La Senza Card, members MUST enter the loyalty card number before redeeming their online coupon. In store, members must present their membership cards when redeeming each coupon, as well as the coupon itself. One coupon per purchase.
* Club La Senza Free Shipping on orders over $50 is valid in Canada
- » Do you offer tax exemptions?
- Unfortunately we are unable to accept tax-exempt orders.
- » How do I request a charitable donation from your company?
- La Senza is a division of L Brands, Inc.
(now known as L Brands, Inc.)and all requests for charitable product donations
or charitable contributions are processed through our parent company. Please send
your request in writing to the following address:
L Brands, Inc.
Attn: Community Relations
3 Limited Parkway
Columbus, OH 43230
For additional information, contact our Community Relations Department or visit our website.
- » Request for Franchise or Products:
- In the U.S. and Canada, all of our brands are owned and operated by L Brands and therefore are not franchise operations. Throughout the rest of the world, we currently work with a small number of international partners to deliver our La Senza, Victoria's Secret and Bath & Body Works brands to customers. We are not soliciting requests for new partners, distributors or licensees.
- » Unsolicited Proposals:
- L Brands (La Senza, Victoria’s Secret, PINK, Bath & Body Works and Henri Bendel) appreciates and values our customers' input and we welcome comments regarding our products and service. However, neither L Brands (La Senza Victoria’s Secret, PINK, Bath & Body Works and Henri Bendel) nor any of its employees accept or consider unsolicited ideas for new or improved products, materials, advertisements, marketing campaigns, promotions or product names ("Submissions"). Click HERE to view complete unsolicited submissions policy.
- » Use of Trademark:
- L Brands (La Senza, Victoria’s Secret, PINK, Bath & Body Works and Henri Bendel) does not authorize the use of its trademarks, logos, company names or images by other parties in marketing, promotional or advertising materials as their use creates the perception that L Brands (Victoria’s Secret, Bath & Body Works, Henri Bendel and La Senza) endorses or sponsors the product, service or promotion.
- » Price Adjustments
- A one-time price adjustment upon customer request, when an original receipt or order confirmation is presented within 14 days of the original purchase.
- » When are the Black Friday and Cyber Monday Sales?
- La Senza's Black Friday Sale is November 27, 2020 and the Cyber Monday Sale sale is November 30, 2020
- » When is La Senza's Single's Day Sale?
- La Senza's Single's Day Sale is November 11, 2020