Due to ongoing Canada Post strikes, the service we use to ship orders from Canada to the U.S. and internationally is currently experiencing significant delays. As a result, please note the following:
• Orders may take up to 30 days to ship. During this time, you may not see tracking information appear for your order.
• Refunds cannot be processed until your order has shipped from our warehouse.
• We’ve extended our return window to accommodate these longer shipping times.
• These delays do not affect in-store shopping. To avoid shipping disruptions, we recommend visiting your nearest La Senza store. Use our [store locator] to find one near you.
• For any questions or concerns, please don’t hesitate to reach out to our customer service team.
Thank you for your patience and understanding.