Ship to Store
La Senza is excited to offer a new delivery option for Canadian customers – Ship to Store! La Senza Ship to Store is fast and free* (* free on orders over $25)!
Follow these simple steps:
- During checkout on LaSenza.ca, select “Ship to Store” option on the Shipping Page and select your preferred pickup location from the Store Finder
- After your order is shipped, you will receive a shipping confirmation email with tracking information.
- Check your tracking information and once your order is delivered, head to the store to pick up your items (Please allow an additional 24 hours after the item is delivered before heading to the store).
Ship to Store FAQ’s
When will my order be ready for pickup?
Typically orders will arrive in the store within 3-4 business days after purchase. Use your tracking information from your shipping confirmation email to confirm pickup availability.
We’ll hold it up to 30 days from the time you receive the confirmation email.
After the 30-day mark, your order will be returned and your original method of payment refunded. Please allow 1-2 weeks for the refund to be processed.
Yes. Just make sure they are listed as the pickup person during checkout and have both their government-issued photo ID and your confirmation email (printed or email version is fine).
Head to the main sales counter and provide your order details to the La Senza associate.
If your order total is below $25, shipping is $4.99. If your order is over $25, shipping is Free!
No – at this time you can’t split your shipment.
A hold is placed once you complete the order but your card isn't charged until the items are shipped.
Yes - Just call our Customer Support (1-888-527-3692) for assistance. (your order will be automatically cancelled if you don't pick it up after 30 days.)
Yes - Any associate can help you process the return, just bring the confirmation email.
The 30-day return policy begins on the date that your order is placed.
Yes – there are no restrictions on payment types for La Senza Ship to Store.
Which stores can I ship to?
Ship to Store is available on LaSenza.ca and shipping is available to La Senza Canadian Stores