If you are not completely satisfied with merchandise, you may return it in accordance with the Terms & Conditions below and we will refund eligible purchases.
RETURN TERMS AND CONDITIONS
- Returns to our distribution center must be postmarked no later than 30 days after the original purchase date.
- Merchandise purchased at a store must be returned to a store in the country in which it was purchased. If store merchandise is sent to our warehouse, it will be sent back at the sender’s expense.
- Online exchanges are not available at this time.
- Online refunds will be made to the credit card, Interac, or PayPal account used in the original transaction.
- If a gift card was used and the merchandise is returned, the funds will be placed back on the original gift card.
- Merchandise purchased online from all categories and price points may be returned or exchanged. We are, however, unable to accept merchandise where the sewn-in garment tag has been cut or removed or the price tag has been removed.
- Returned merchandise must be in its original state, deemed to be unworn with tags attached, or be defective to be accepted for a refund.
- Gift and Club La Senza cards cannot be returned.
RETURNING MERCHANDISE AT STORES
Merchandise purchased online and shipped to Canadian addresses may be returned or exchanged in Canadian stores within 30 days of the original purchase date, but may not be returned or exchanged at stores in any other country. The original invoice and original method of payment must be presented. Refunds will be made to the credit card used on the original order. An exchange or merchandise credit will be issued for returns that used PayPal or a gift card as the original form of payment.
RETURNING MERCHANDISE BY MAIL - US/ SELECT INTERNATIONAL COUNTRIES
CLICK HERE for return information for orders placed on LaSenza.com shipping to any of the following countries:
Austria, Australia, Bahrain, Belgium, Bulgaria, China, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hong Kong, Hungary, India, Indonesia, Ireland, Israel, Italy, Japan, Kuwait, Latvia, Lithuania, Luxemburg, Malaysia, Malta, Mexico, Netherlands, New Zealand, Norway, Philippines, Poland, Portugal, Qatar, Russia, Romania, Saudi Arabia, Singapore, Slovenia, Slovakia, South Korea, Spain, Sweden, Switzerland, Thailand, United Arab Emirates, United Kingdom and United States
For all other countries not listed above, please follow the returns process below:
Mail the completed Return Form (included with your shipment), your original invoice and the merchandise you wish to return.
La Senza Corporation
6100 Freemont Blvd
Mississauga, ON L5R 3V7
The customer is responsible for all return shipping and handling costs, as well as duties and/or taxes for International orders.
RETURNING MERCHANDISE YOU DIDN'T ORDER
Please e-mail customer service if you receive extra merchandise in a shipment, or merchandise was delivered to you that you didn’t order. In your email, tell us:
- The incorrect merchandise
- Your name
- Your mailing address
- The order number on the shipping label