Monday – Friday: 10 AM – 6:30PM EST | Saturday and Sunday: Closed
Call us at: 1-888-527-3692
Email us at: CustomerCare@LaSenza.com
RETURNS
Returns & Exchanges
Thank you for shopping with La Senza! We hope you're thrilled with your purchase. However, if you're not completely satisfied, we offer returns within 30 days of purchase.
To be eligible for a refund, items must be in their original condition: unworn, unwashed, unused, with tags still attached, and free from defects.
Outlet & Clearance Items: All purchases of outlet and clearance items are final sale and cannot be returned or exchanged
How to Return Your Order
Return by Post
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You can return online purchases within 30 days of purchase by post. Simply include your original receipt for a refund to be processed. Refunds will be issued to your original payment method. Please note, shipping charges are non-refundable. You can initiate your return through our return portal here.
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- Email: CustomerCare@LaSenza.com
- Phone: 0330 303 6240 (local rate)
SHIPPING
We ship internationally with Global-e. Global-e is a trusted global ecommerce vendor whose solution allows La Senza to provide the best possible user experience to our international customers. Please select the destination in the country switcher dropdown to see which countries we ship to and select accordingly. Once you checkout, you will see local payment methods and calculations for any appropriate shipping, duties, taxes and other customer fees.