RETURN POLICY

START YOUR RETURN HERE

Returns & Exchanges
Thank you for shopping with La Senza! We hope you're thrilled with your purchase. However, if you're not completely satisfied, we offer returns within 30 days of purchase.

To be eligible for a refund, items must be in their original condition: unworn, unwashed, unused, with tags still attached, and free from defects.

Outlet & Clearance Items: All purchases of outlet and clearance items are final sale and cannot be returned or exchanged

How to Return Your Order

Return by Post

  • Online purchases can be returned within 30 days of purchase with an original receipt. Refunds will be made in the form of original payment. Original shipping charges are not refundable. A fee of $25 will be deducted from your refund for this service. The return service helps confirm the status of your return and track its delivery progress. You can initiate your return through our return portal here. 

If you have any questions, our Customer Service team is here to assist you
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