Thank you for shopping with La Senza; we hope you love your purchase.

If you don’t, we offer returns within 30 days of purchase. To be accepted for a refund, returned merchandise must be in its original state, deemed to be unworn, unwashed, unused with tags attached, or defective.** A $20 restocking fee will be deducted from your refund to cover the cost of processing the return back into our system.

Please note that each order must be returned separately. Combining items from multiple orders into a single return package may result in items not being eligible for a refund.

Additionally, all items being returned must be clearly listed on the return form included with your package. Any items not disclosed on the form will not be refunded.

Start a return

Additional questions? Contact Customer Service at:

Email: CustomerCare@LaSenza.com

Phone: 1-888-527-3692

**Club La Senza cards cannot be returned.

Outlet & Clearance merchandise

All purchases of outlet and clearance merchandise are considered final sale. No exchanges and returns.

 

We ship internationally with Global-e. Global-e is a trusted global ecommerce vendor whose solution allows La Senza to provide the best possible user experience to our international customers. Please select the destination in the country switcher dropdown to see which countries we ship to and select accordingly. Once you checkout, you will see local payment methods and calculations for any appropriate shipping, duties, taxes and other customer fees.